Royal College of Music

Technology Systems Administrator

RCM Digital

Job reference number: 315-22

Closing date: 9am Friday 19 August 2022

Interview date: Thursday 01 September 2022

Salary: Grade 7, £35,556 – £39,477 per annum. Appointments will normally be made to the first point of the grade.

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised as we were ranked the global top institution for performing arts in the 2022 QS World University Rankings by Subject.

We are seeking to appoint a Technology Systems Administrator to join the busy IT team at the RCM, which supports over 1700 users based in South Kensington. The postholder will report to the Deputy Technology Manager and act as one of the main point of contacts for 3rd line calls. The postholder will support all aspects of the infrastructure with a major focus on Servers, Storage, Security, Cloud (Azure), Backup and Disaster Recovery.

We are seeking candidates with the following skills and attributes:

  • Experience of Microsoft Windows 10 & Windows Server Maintenance, Administration and Troubleshooting
  • Experience of MS Office 365, MS Azure, Exchange, Active Directory, Group Policy Management, DNS & DHCP
  • Experience of server hardware equipment, NAS Storages, Hyper-V, SCCM, Intune, Telephone VOIP Support (Mitel)
  • Experience of PowerShell / Scripting
  • Experience of performing infrastructure backups, restores and DR planning
  • Experience using security tools, monitoring, patching, and maintaining infrastructure security
  • Exposure to Administration and troubleshooting of HP network switches
  • Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in IT
  • Effective project management experience and skills with a keen attention to detail

This is an excellent opportunity to make a real difference in a world-class institution and to work with some of the most talented young people in the country. The successful candidate will work closely with other members of the IT team to provide an effective user support service to the RCM’s staff and students. The postholder will also have a great degree of independence in their work, with a supportive management structure.

This post is offered on a permanent, full-time, basis and is available from September 2022.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.