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Royal College of Music

Archived: Customer Service Assistant

Estates & Facilities

Job reference number: 202-23

Closing date: 9am Friday 27 January 2023

Interview date: Friday 3 February 2023

Salary: Grade 4; £25,413 – £27,330 per annum. Appointments will normally be made to the first point of the grade.

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised as we were ranked the global top institution for performing arts in the 2022 QS World University Rankings by Subject.

The RCM is seeking to engage a Customer Service Assistant to join the diverse Estates & Facilities team at the College. The post-holder will operate the busy RCM Reception and Box Office and support the smooth running of the College by providing a professional service to greet and welcome all staff, students and visitors. You will assist with enquiries in person, over the phone and by email; operate the switchboards, screening and directing calls to the appropriate person or department; take responsibility for specific administrative tasks, including post, taxis and couriers; and assist in maintaining a safe and secure environment in the reception and front of house areas.

Candidates will need to demonstrate:

  • Experience in customer service, front of house or a similar customer facing role
  • Professional approach to customer service
  • A positive and proactive attitude, quick to respond to requests
  • The ability to work as part of a busy team
  • The ability to make considered decisions, and where necessary take emergency action
  • Ability to deal with complaints and issues in an efficient and effective way.

This role is offered on a permanent, full-time basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website:

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to the Recruitment team at

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The Royal College of Music is an Equal Opportunities Employer.

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.

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