The closing date for this job has passed.

Royal College of Music

Archived: Customer Service Assistant

Estates & Facilities

Job reference number: 203-20

Closing date: 9am Monday 2 March 2020

Interview date: Monday 9 March 2020

Salary: Grade 4; £23,513 – £25,758 per annum. Appointments will normally be made to the first point of the grade.

Founded in 1882, The Royal College of Music (RCM) is one of the world’s greatest conservatoires. Our excellence was recognised by the 2019 QS World University Rankings, in which we ranked as the top institution for performing arts in the UK for the fourth consecutive year. The RCM also achieved an overall rating of gold for its outstanding teaching and learning provision for undergraduates in the first ever Teaching Excellence Framework (TEF).

The RCM is seeking to engage a Customer Service Assistant to join the diverse Estates & Facilities team at the College. The post-holder will support the smooth running of the College by providing a professional service to greet and welcome all staff, students and visitors to the college. You will also assist with questions and enquiries in person, over the phone and by email; operate the switchboard, screening and directing calls to the appropriate person or department; take responsibility for specific administrative tasks, including post, taxis and couriers and assist in maintaining a safe and secure environment in the reception and front of house areas.

Candidates will need to demonstrate:

  • Experience in customer service, front of house or a similar customer facing role
  • Professional approach to customer service
  • A positive and proactive attitude, and quick to respond to requests
  • The ability to work as part of a busy team
  • The ability to make considered decisions, and where necessary take emergency action
  • Ability to deal with complaints and issues in an efficient and effective way.

This roles is offered on a permanent basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website:

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to the a member of the Recruitment team at

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The Royal College of Music is an Equal Opportunities Employer. var ClickMeter_pixel_url = ‘//’;