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Royal College of Music

Assistant Box Office Supervisor

Marketing & Communications

Job reference number: 603-19

Closing date: 9am Monday 16 December 2019

Interview date: Monday 6 January 2020 (TBC)

Salary: Grade 4, £23,513 – £25,758 per annum. Appointments will normally be made to the first point of the grade.

The Royal College of Music (RCM) is one of the world’s greatest conservatoires. Our excellence was recognised by the 2019 QS World University Rankings, in which we ranked as the top institution for performing arts in the UK for the fourth consecutive year. The RCM also achieved an overall rating of gold for its outstanding teaching and learning provision for undergraduates in the first ever Teaching Excellence Framework (TEF).

An exciting full-time opportunity has arisen to join the RCM Box Office in the role of Assistant Box Office Supervisor, a key, customer-facing role within the Marketing & Communications team. Using the ticketing software Spektrix, the Assistant Box Office Supervisor assists the Box Office Supervisor in administering the day to day operation of the RCM Box Office and provides a first-class sales and information service to the public, students and staff.

The RCM Box Office sells tickets for the RCM’s two main venues: the 400-seat Concert Hall and 400-seat opera theatre, as well as for other internal and external venues at which RCM performances take place. Two further RCM venues will also be opening to the public as part of a large scale development project currently underway, which will significantly enhance the visitor experience.

The successful candidate with be a friendly, organised and reliable individual with previous experience of working in a busy box office environment, including cash handling and operating card payment systems. Experience of using Spektrix is highly desirable. You will have strong customer service experience, good organisational skills and an enthusiasm for live performance. The person appointed will be required to undertake some evening and weekend work and take responsibility for running the Box Office in the Supervisor’s absence.

This post is offered on a permanent, full-time basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to the recruitment team at recruitment@rcm.ac.uk

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The Royal College of Music is an Equal Opportunities Employer.