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Visitor Operations Manager

About the Roundhouse:

A lot of people know the Roundhouse for our incredible history, but our future is just as exciting. Our home is a unique heritage building that has a rich history built on counter-culture, revolutionary theatre and life-changing music moments. But we’re building on that legacy and independent venue spirit. The Roundhouse Creative Studios – a creative space for young people – is a home for young Londoners where the next generation of creatives are using their talent and their voice to change the world around them

About you:

We welcome applications from people who feel they can bring their own experiences and ideas to the table and empower those around them to do the same, and encourage those currently underrepresented across the music industry and all intersections of our diverse society to apply.

The Role:

We are looking for an experienced Visitor Operations Manager to manage the Visitor Services operation at the Roundhouse. With a focus on the planning and delivery of the front of house operation in our 3k capacity Main Space, you will also manage a team to deliver the day-to-day duty management and smaller events.

You will have experience of managing or supervising teams of staff and volunteers working in an operational environment, preferably a medium-sized live music venue, or arts centre, as you will be working on a wide variety of activity. We will expect you to have demonstrable experience of crowd management, security, health and safety and licensing, and speak the lingo such as ‘mojo barriers’, ‘SIAs’, ‘tensa’, ‘maglocks’ and ‘egress’. If you also know a lot about venue accessibility, have a knack for operational processes, and can remain calm in a crisis, then you might just be the person for this job.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one, due to the nature of the role.

Click here for more information and to apply.

Application deadline: Mon 28 November 2022 by 10.00 am
Contract: Permanent
Hours: 40 hours per week on a shift system across 7 days a week
Salary: £34,850 per annum
Interviews: w/c Monday 28th November 2022

We regret that we will only be able to reply to shortlisted candidates.

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.