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Natural History Museum

Archived: Visitor Assistant (Various Roles)

About Us

The Natural History Museum is both a world-leading science research centre and the most visited natural history museum in Europe. With a vision of a future in which both people and the planet thrive, it is uniquely positioned to be a powerful champion for balancing humanity’s needs with those of the natural world.

It is custodian of one of the world’s most important scientific collections comprising over 80 million objects. The scale of this collection enables researchers from all over the world to document how species have and continue to respond to environmental changes – which is vital in helping predict what might happen in the future and informing future policies and plans to help the planet.

We are at a pivotal moment in our history as we launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world’s leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role

As a Visitor Assistant, you will join the Visitor Experience team at the Natural History Museum. Visitor Assistants deliver information, experiences and sales to our visitors, inspiring people in the natural world through our collections and scientific research. They work inside and outside throughout the year, in an often busy and noisy environment, to ensure that visitors have an engaging visit in a well-presented safe environment, through the provision of excellent customer service and knowledge of the offer.

A pro-active approach to engaging people and adaptability are essential for this post. Previous experience of supporting people in a busy and complex environment would be highly desirable.

10 x Full Time; 37 hours per week

1 x Part-Time; 22.2 hours per week

3 x Part-Time; 14.8 hours per week

About you

The world is changing and so are we. The natural world is evolving fast and we’re making critical choices at a time when people are more disconnected than ever before from their physical environment. As a world-leading scientific institution and an awe-inspiring, iconic visitor attraction, the Natural History Museum can help individuals; governments and society at large make better decisions for the future.

Visitor Assistants at the Museum are part of our Visitor Experience team within the Commercial and Visitor Experience department. They provide direction, information, experiences and sales to our visitors, inspiring people in the natural world through our collections and scientific research. They ensure that visitors to the Natural History Museum are provided with an engaging visit in a well-presented safe environment, through the active provision of excellent customer service and knowledge of the offer.

The role involves switching between a range of visitor-facing duties and tasks across the Museum and the ability to be adaptable and flexible is essential. You will be working with the public and exposed to large numbers of people in noisy and crowded environments. The role requires long periods of standing as well as working outside throughout the year in a range of temperatures and conditions.

What we offer

  • 27.5 days holiday plus 8 bank holidays (full time equivalent)
  • Generous defined contribution Natural History Museum Pension Scheme (employer contribution up to 10%)
  • Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across the country, such as the British Museum, V&A, National Gallery, Royal Academy and Tate
  • Affordable membership to the Civil Service Sports Council which offers a range of benefits including a free digital Tastecard, discounted cinema tickets and corporate membership of English Heritage sites (including Dover Castle and Stonehenge). For more details, visit www.cssc.co.uk
  • Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
  • Staff discounts at a range of local businesses and services
  • Staff discount at our Museum shops and cafes
  • Season ticket, bicycle and rental loans
  • Eye care vouchers
  • Professional development opportunities – We are committed to the professional development of our staff and offer a range of courses to ensure they reach their potential. We also sponsor professional qualifications and job-related professional membership fees.

How to apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal, careers.nhm.ac.uk.

Closing date: 9am – Monday, 13 June 2022

Interviews expected w/c 20th June 2022

Salary: £20,735 per annum (pro rata) plus benefits

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