The closing date for this job has passed.

Natural History Museum

Archived: Head of Membership

Salary: Competitive plus excellent benefits
Contract: Permanent appointment
Hours: 36 hours per week
Closing date: 9am on Monday 2 October 2017
Interviews expected: 1st interviews w/c 9 October, 2nd interviews w/c 16 October 2017

The Natural History Museum is one of the world’s leading museums, internationally recognised for its dual role as a centre of excellence in scientific research and as a leader in the presentation of natural history through exhibitions, public programmes, publications and digital media.

With the launch of its new main gallery space, Hintze Hall, in July 2017 and a series of exciting projects in train for delivery in 2018 and beyond, including a new suite of Members’ and Patrons’ rooms, the Museum has started a high-profile journey of transformation. The membership scheme is entering a period of rejuvenation which offers the new role holder a unique opportunity to make a major, lasting impact at a great national institution.

Our committed and talented Membership team has successfully delivered major growth in the last 3 years. With plans to continue to grow the membership scheme substantially and to align the scheme ever more closely with the mission of the Museum, the Head of Membership is a key appointment. The remit is to continue to evolve and develop the systems, processes and people required to support an ambitious growth in membership and affinity, income from memberships and related activities, and the Museum’s new annual fund. The emphasis in communications will evolve to include cause-based messaging and the underpinning of benefit-led sales with the NHM’s broader remit and needs.

The Head of Membership will report into the Director of Development and Communications, a member of the NHM Executive Board. They will be leading a team in transition so must be confident with change management. They will have a commercial mind-set and be motivated by ambitious targets, with a proven track record of achievement. Creating and delivering successful cause- and benefit-based marketing and communications with an acute understanding of acquisition and retention communications programmes are also essential.

The candidate should have substantial experience of working in a senior role in a large-scale membership organisation. They will be a strong leader, an organised and creative problem solver with excellent analytical, written and verbal communication skills. They will also have an in-depth knowledge of membership systems and how to use CRM to grow the membership business. They will have proven experience in working with other stakeholders to optimise customer activation and the donor journey, particularly those in Development and Communications and Marketing. The candidate should have strong diplomacy, influencing and negotiation skills: developing a culture of success, being able to build healthy working relationships across teams and be a driver for change, bringing others with you.

For further details, including job description, person specification and information on how to apply, please visit

var ClickMeter_pixel_url = ‘//’;