Handel & Hendrix in London

Visitor Experience and Operations Manager

Employment type: Full-time | 40 hours per week, five days over 7
Salary: £34,650 per annum
Other benefits: 25 days holiday per year, plus bank holidays | Paid 1 hour lunch break
Closing date: Midnight, Wednesday 7 December 2022

About us

Handel & Hendrix in London cares for and presents to the public the homes of two of the greatest musicians ever to have lived in London.

George Frideric Handel lived at 25 Brook Street from 1723 until his death in 1759. It was here that Handel wrote and rehearsed his greatest works, including Messiah. In 1968, Jimi Hendrix moved into an adjoining flat at number 23. Here, in the only place he said he felt truly at home, Hendrix entertained, inspired and collaborated with other icons of British 60s rock music.

We present these buildings as an evolving celebration of Handel and Hendrix’s lives, sharing their music, their stories and our collections as a source of learning, enjoyment and inspiration for all.

Open to the public since 2001, Handel & Hendrix in London is a charity (The Handel House Trust) and an accredited museum. We raise all our own funds. Through visitor admissions, learning programmes, digital, and live performances we share the lives, stories and music of George Frideric Handel and Jimi Hendrix with the widest possible audience.

About the role

There has never been a more exciting time to join Handel & Hendrix in London. The museum will re-open in spring 2023 following the £3million ‘Hallelujah Project’ renovations, which will expand the museum’s footprint by more than 50%, complete the restoration of Handel’s home and create new displays about our musicians and about London.

The Visitor Experience and Operations Manager will play a critical role in developing our new customer experience, establishing and maintaining the highest levels of customer service among our staff and volunteers and ensuring safe and efficient operation of the museum.

The key responsibilities of this role are

  • Lead visitor-facing staff and volunteers (c.50 volunteers) to deliver a welcoming visitor experience
  • Develop and maintain procedures for the visitor experience and ensuring staff and volunteers are appropriately trained and prepared
  • Act as the lead manager for fire, security and health & safety
  • Act as duty manager (on a rota with other senior leaders), including at weekends, bank holidays and evenings (for which time of lieu will be given)
  • Line management of Visitor Experience and Operations Supervisor
  • Member of the museum senior management team, responsible for agreeing strategy and budgets

This role is based, fulltime, on site at 25 Brook Street in the heart of Mayfair, easily accessible by public transport including Bond Street underground.

About you

We are looking for someone who is ready to lead in a growing and ambitious organisation. You will have experience in visitor-facing roles in museums, heritage or comparable environments and can demonstrate a track record of putting the customer first and managing others to do the same. A self-starter, you will be motivated to make a significant positive impact at Handel & Hendrix in London by leading staff and volunteers with professionalism, understanding and good humour.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

How to apply

For more information, please visit our website to download the full Job Description and Person Specification: handelhendrix.org/new-visitor-experience-and-operations-manager-position/

To apply, please send an up-to-date CV together with a cover letter addressed to the Director, Simon Daniels, explaining your suitability for the role and your motivations for applying to recruitment@handelhendrix.org by midnight Wednesday 7 December 2022.