English Heritage

Visitor Operations Manager – Tintagel Castle

Location: Tintagel Castle, Tintagel, Cornwall, PL34 0HE
Salary: £36,779 – £38,767 depending on experience / Full time (36 hours per week) / Permanent
Job type: Permanent
Ref: 14459

Set high on the dramatic cliffs of North Cornwall, Tintagel Castle welcomes over 250,000 visitors every year. One of our most significant and popular properties, the Operations Manager leads a team of 80 staff and volunteers delivering an exceptional visitor experience and generating the income needed to preserve it for generations to come.

Your volunteer, staff and contractor teams welcome all visitors to Tintagel Castle, maximising admissions income, promoting English Heritage Membership on site, ensuring cleanliness and excellent presentation of the site and generating sales in the shops and cafe. You’ll also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure.

We are looking for a visible leader with the ability to inspire, motivate and develop teams. You will have strong operational experience with sound budget management and business planning, preferably gained at a visitor attraction and you will have a talent for communication with visitors and colleagues. You will bring your experience of delivering excellent customer service and strong team management skills to this exciting leadership role. Multiple deadlines and priorities do not phase you due to your great organisational skills and ability to remain calm under pressure.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Georgia Butters, Head of Historic Properties Cornwall on georgia.butters@english-heritage.org.uk or 07717 681062 between 12 -23 September.

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone’s story.

You can find out more about us and what we do here, www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

You’ll find it’s a workplace like no other – taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

  • The opportunity to progress your career within the heritage sector;
  • Apprenticeship opportunities
  • Subscriptions to professional bodies
  • Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
  • 25% discount in our shops and cafes;
  • Enhanced Maternity/Paternity/Shared Parental leave
  • 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
  • Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
  • Flexible hours.

First round interviews will be held on Monday 17 October in Cornwall.

Closing date: 30/09/2022 23:59:59

Click here for more information and to apply.