Assistant Retail Operations Manager

Job type: Permanent
Starting salary: £26,180 per annum (pro rata) inclusive of Inner London Weighting

23 hours per week.
Hours are on a shift pattern worked Monday to Sunday.
Shift patterns may vary, and we are open to flexibility with hours.

As Europe’s leading Arts and Conference Centre, the Barbican Centre presents an unparalleled variety of performing and visual arts of world class calibre, as well as hosting extensive commercial activity. We are looking for a highly motivated and talented individual to join the Retail team as an Assistant Retail Operations Manager.

Our shops offer the best design-led gifts, inspired by our artistic programme and dynamic architecture. We invest in the designers of today and tomorrow, creating bespoke products and new ranges. We showcase the talents of UK manufacturing, design and publishing.

Through our activities we hope to help build young businesses, nurture and mentor graduate design talent and create a platform for enterprise and cultural entrepreneurialism. We buy British where possible and collaborate with environmentally and socially responsible companies. Our two shops – The Art Gallery Shop on Level 3 and The Barbican Shop on Level G – regularly refresh their ranges and purchases made at the shops directly support the arts and learning activities of the Barbican.

In this role, you will provide support to the Retail team in achieving sales targets by effectively managing the day to day, operational aspects of the Barbican retail spaces, ensuring an excellent visitor experience and providing excellent customer service.

The ideal candidate will need to have relevant retail experience at a supervisory or assistant manager level, particularly within a busy and sometimes pressured environment. You will be skilled at communicating with a variety of people at all levels and be solution focused. As someone who is always able to provide a high level of customer service, you will also be coaching others in the team to achieve this standard. We are looking for a team player who has the ability to work on their own initiative and are able to make day to day operational decisions.

The role requires experience of visual merchandising and working with EPoS, preferably in a retail environment. You will have good IT skills, ideally with experience of using Microsoft Office. You will be self-motivated and flexible in your availability and approach to work.

For more information and to apply, please visit:

Closing date: 12 noon, Monday 5 December 2022. Late applications will not be accepted.